Returns and Refund Policy
We are committed to providing a transparent and reliable shopping experience. On this page you will find the conditions for requesting a return, our refund policy, and all the information related to purchases made through the Blowfish Store.
Right of Withdrawal
European Union Customers
Consumers residing in European Union countries have the right to withdraw from their purchase within 14 days of receiving the product, in accordance with applicable European legislation.
Orders Outside the EU
For orders shipped outside the European Union, the right of withdrawal does not automatically apply. Any return requests will be evaluated in accordance with the applicable terms of sale and the laws of the destination country.
Requirements for a Refund
Product
- returned within the applicable return period;
- free from damage, tampering or alterations;
- used only to verify its nature, characteristics and proper functioning.
Packaging
- original packaging;
- all accessories included;
- manuals and supplied items present;
- protective films and seals still in place, unless removed solely to inspect the product.
Products Excluded from Returns
- customized or made-to-order products;
- sealed products opened for health protection or hygiene reasons;
- other products excluded by applicable law.
Return Shipping and Refund Processing
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the product is defective, damaged during shipping, or the wrong item was delivered.
Refunds
After the returned product has been inspected, the refund will be issued using the same payment method used for the original purchase within 14 days, in accordance with applicable law.
How to Request a Return
1
Contact our customer service and provide your order number.
2
Wait for the return instructions.
3
Carefully pack the product.
4
Ship the package following the instructions provided.
Need Assistance?
If you have any questions regarding returns or refunds, please contact our customer service team. We will be happy to assist you throughout the entire return process.